SEStran takes complaints very seriously. Complaints not only help us to investigate and put right anything which a complainant feels we have done wrong, but are also an extremely useful form of feedback to help us to improve services for our stakeholders and users of our services. As well as welcoming complaints we are delighted to receive commendations, which confirm our achievement of the high standards which we aim to provide.
SEStran employees deliver a wide range of services in a variety of situations. For some employees there may be a requirement to work alone, or to work sufficiently remote from other employees to constitute working alone. Working alone may pose additional risk to the safety of employees. The purpose of this Policy is to ensure that all Lone Working is properly assessed, monitored and reviewed to ensure the safety of employees. SEStran will take all practical steps to identify any additional risks associated with lone working and remove or reduce the risks to an acceptable level.
SEStran aims to provide a safe and healthy working environment for all employees and other persons who might be affected by the activities of the organisation. This policy provides detailed information that will assist in the development and management of First Aid arrangements and sets the standards that are required to be in place.
This policy introduces and accompanies the Freedom of Information Publication Scheme of the South East of Scotland Transport Partnership (SEStran), as required by the Freedom of Information (Scotland) Act 2002 (“the Act”). SEStran will comply with the Act and sees it as an opportunity to build and maintain public trust and confidence in SEStran. The Publication Scheme supports SEStran’s policy to make public the facts and the analysis of the facts which SEStran considers relevant and important in framing its policies, proposals and decisions.
The Scottish public has a high expectation of those who serve on the boards of public bodies and the way in which they should conduct themselves in undertaking their duties for the public body.
SEStran Members must meet those expectations by ensuring that their conduct is above reproach. The Code has been developed in line with the key principles listed in Section 2 and provides additional information on how the principles should be interpreted and applied in practice.
SEStran in recognition of the financial expenses following the death of an individual, have agreed to operate a Death Benefit Scheme which will provide a benefit for the dependants of employees who die in service.
HR Policies 25th January 2013: SEStran aims to maximise attendance and minimise ill health amongst its employees and to promote health at work It is recognised that attendance of employees at work is crucial for the effective operation of SEStran. SEStran is therefore committed to implementing a fair and proper means of monitoring sickness absence in accordance with the Equal Opportunities and Dignity at Work Policy, to ensure that appropriate action is taken in order to manage sickness absence in a fair and consistent manner whilst remaining responsive to the needs of individual employees
SEStran recognises the need to ensure that at all times the company has a full complement of employees who are highly competent and capable of providing an efficient and effective service to our customers.
SEStran takes its duties with regard to equalities very seriously. We have made significant progress in adopting and implementing policies in the human resources area which have equalities of opportunity enshrined within them.
In addition a major theme within SEStran’s Regional Transport Strategy is equality of access to transport facilities and through that to jobs, health care, education, shopping and social activities.
The South East of Scotland Transport Partnership (SEStran) recognises its duties as an employer in accordance with the Health and Safety at Work etc Act 1974 to ensure the health, safety and welfare of its employees and other persons who may be affected by the activities of the organisation.